We believe that selecting talent is a mutual process, where we and the candidates both get to know each other in great lengths to ensure the best fit and subsequent colleague experience. Each candidate has the chance to meet multiple people in the hotel during the interview process, which is a multi-conversation based on our established employee and leadership behaviors.
On-boarding has a huge impact on employee engagement – and we have created an interactive and exciting program based on the principles of both IHG and the hotel, which creates passionate and loyal team members upon their orientation. It is a robust journey that takes place across six months and walks the employee extensively through the what, what and how of their roles.
The only way to deliver an exceptional guest experience is through an exceptional colleague experience. We pride ourselves on an inclusive, supportive, and forward-minded environment where our talents are empowered to deliver the very best experience to all guests, while having the opportunity to be themselves and grow within hospitality. We also have a progressive recognition program where colleagues are thanked and rewarded for the work and dedication they show towards their crafts and services.
Our learning and development philosophy has been carefully curated to positively impact the employee experience by creating a wholesome learning culture, where colleagues are encouraged to actively acquire new skills and experiences necessary on a daily basis, on their own or in the classroom format, to confidently tackle their work. The L&D team also continuously assesses the skill level of all employees across all departments, to identify unique training needs and align learning programs to assist each department, as well as the hotel's common goals.