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Guest Relations Officer

Apply by 22 February 2020

Please contact Human Resources and Recruitment team at +84 3275 3463 or email job@iclandmark.com.

 

JOB OVERVIEW

  • Responsible for establishing and maintaining mutual understanding and goodwill between guests and management

 

DUTIES AND RESPONSIBILITIES

  • Plan and co-ordinate the provision of friendly, efficient services to guests
  • Schedule activities for guests
  • Plan and co-ordinate all promotional activities targeting clients
  • Trace relevant statistics about clientele
  • Co-ordinate and supervise all activities for guests
  • Assist with check-ins/check-outs of clients
  • Greet Guests upon arrival
  • Room Guests
  • Cover guest relations desk
  • Assist guests with airline bookings and reconfirmation’s
  • Assist all departments in being receptive to the needs of guests
  • Attend recreation activities when necessary
  • Plan and conduct group and function rundown meetings
  • Assist in any other duties when required by the Guest Relations Manager
  • Assist with translations (information; guest directory; menus etc) as required
  • Provide feedback from Guests to Front Office Manager for action

 

QUALIFICATIONS AND REQUIREMENTS

Required skills

  • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
  • Able to read and write English
  • Proficient in the use of Microsoft Office and Front Office System

 

Qualifications

  • Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent

 

Experience

  • 1 year experience in front office / guest services operations / customer service, or an equivalent combination of education and experience 

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