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F&B Attendant

Apply by 31 March 2020

Please contact Human Resources and Recruitment team at +84 3275 3463 or email job@iclandmark.com.

 

JOB OVERVIEW

  • Provide fast and courteous service of food and beverages to guests and ensure quality of food and beverage presentation per established standards.
  • Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.

 

DUTIES AND RESPONSIBILITIES

  • Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
  • Communicates to his/her superior any difficulties, guest comments and other relevant information
  • Establishes and maintains effective employee working relationships
  • Attends and participates in daily briefings and other meetings as scheduled
  • Attends and participates in training sessions as scheduled
  • Prepares for service by ensuring: Grooming is impeccable and in accordance with ICHG personal presentation standards; Outlet equipment is clean; Equipment is sorted and stored; Glassware is polished; Flatware is polished; China is clean; Waiter stations are prepared; Cutlery is placed for buffet and table service; Tables are set; Reservations are read and familiarized; Special occasions are ready; Music is on; Lighting is on and Outlet is ready for service and guest comfort
  • Carries out effective service by ensuring:
    • Guests are greeted and seated
    • Daily specials are explained and upsold
    • Food orders are processed accurately
    • Trays and tray jacks are effectively used
    • Food orders are taken quickly
    • Payment methods are handled accurately
    • Working areas are cleaned and re-set quickly
    • Bar is clean
    • Used ashtrays are regularly cleaned
    • Guests are conversed with in relation to the food and beverage products
  • Carries out effective beverage service by ensuring:
    • Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations
    • Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine
    • Promoting and selling cocktails to guests
    • Making and presenting cocktails
    • Coffee and tea is served hot and in accordance with standard
  • Take appropriate action to resolve guest complaints
  • Food and beverage stock is stored in relation to hotel procedures
  • Performs related duties and special projects as assigned

 

QUALIFICATIONS AND REQUIREMENTS

Required skills

  • Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
  • Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.
  • Able to read and write English 

 

Qualifications

  • Highschool

 

Experience

 

  • Food service experience with general knowledge of restaurant operations preferred

 

Thank you for your submission. Our Concierge team will be in touch with you shortly.