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Club InterContinental Officer

Apply by 1 March 2020

Please contact Human Resources and Recruitment team at +84 3275 3463 or email job@iclandmark.com.

 

JOB OVERVIEW

  • Provide a highly personalized valet service.

 

DUTIES AND RESPONSIBILITIES

  • Get to know the guest personally and recognize their preferences in food and beverage and how they like their things kept in the room
  • Anticipates the guests needs and acts accordingly
  • Oversees the service of in room food and beverage and it’s speedy clearance
  • Pays attention to details such as: Placing the slippers at the bedside; Pajamas folded at the foot of the bed in the evening; Newspaper folded on the morning tea tray and Replenishing stale amenities, etc.
  • Provides guest assistance in every possible way such as: Getting the guest stamps; Organize a sight seeing tour; Suggesting where they can make purchases; Folding and unfolding clothes for packing; Checks rooms to ensure presentation standards are accurate to the very detail; Polish shoes, using the correct polish / shade; Replenishes the mini bar and simultaneously places the amenities in guestrooms and Provides fresh cold water, ice, tea and coffee regularly throughout the day
  • Has thorough knowledge of hotel facilities including the timings, charges, cuisine served in different outlets and offer assistance to place orders
  • Has good knowledge of the city to be able to offer suggestions if required
  • Checks for lost and found items immediately on check out and return the same to the guest before he checks out
  • Has the ability to coordinate with the guest in order to meet his needs efficiently
  • Coordinates with (1) Room service - on F&B service to the guest; (2) Other F&B outlets - for reservations and other information for the guest; (3) Reception - for arrival list in order to serve the welcome drink; (4) Front Office Cashier - for the bill to be kept ready; (5) Concierge - for baggage coordination and newspaper requirement or any other requirement that needs to be brought from outside; (6) Reservations - to make reservation for the guest in other properties and (7) Housekeeping - to get the room cleaned when the guest is out of the room and provide extra amenities like additional towels, soap etc.
  • Maintains a guest service sheet which is a record of guest requests and handled by him or passed on to any other person / department
  • Reports any health or safety hazards to the Executive Housekeeper
  • Ensures that all duties are carried out in line with the Hotel Policy with high standards of personal appearance, personal hygiene correct uniforms and name badges as outlined in the staff handbook
  • Complete other responsibilities as assigned

 

QUALIFICATIONS AND REQUIREMENTS

Required skills

  • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
  • Able to speak, read and write English • Proficient in the use of Front Office System
  • Proficient in the use of Microsoft Office 

 

Qualifications

  • High School or Diploma in Hotel Administration, Hotel Management or equivalent

 

Experience

  • 1 year experience in front office / guest services operations, or an equivalent combination of education and experience. 

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